Shipping Information

U.S. Orders
All domestic orders are shipped via US Postal Service First Class and Priority Mail.

International Orders:
All International orders wil be shipped via Fed Ex (where available) or USPS Priority Mail. International shipping cost vary by country and weight. Please proceed to checkout and shipping charges will be calculated at that time. Shipping time for international orders vary but are usually 3 - 7 days. All international shipping costs do not include duty or customs fees. Customers are responsible fo all post-shipping fees in accordance to each country. For comprehensive International Order details and policies, click here.

Shipping Time
Please allow 1-2 additional business day for order processing when calculating expected delivery dates.

Order Confirmation:
When you complete your order, you'll receive a order confirmation via email within 24 hours.

If there are any questions about your order, please do not hesitate to email us directly at customerservice@ivorycaps.com


 
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X Email: customerservice@ivorycaps.com

Send us your questions, comments and suggestions. We will get back to you as quickly as possible.

Product pricing and Payments:
  • All prices are listed in U.S. dollars.
  • For international orders, we currently accept the following forms of payment: Visa, MasterCard, Discover, and Paypal.

  • International shipping methods:
  • FEDEX ( Where Available) - Delivery time averages 3 to 5 business days with excellent tracking and very reliable.
  • If FEDEX is not a shipping option, USPS Priority Mail of FedEx International Mail Services will be used.

  • International (Non U.S.) Shipping Rates:
  • Total Order Value less than $100 = $29.99
  • Total Order Value $100 to $300 = $39.99
  • Total Order Value $301 to $600 = $69.99
  • Total Order Value $601 to $1,000 = $99.99
  • Total Order Value $1,001 or more = $169.99

  • Check with your country's customs agency for information regarding customs fees and import rules.

    Returned, refused and seized packages:

    We strongly encourage you to contact your customs office or other appropriate authority before you place an order to familiarize yourself with any regulations or restrictions that may apply. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us.

    Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders:

    DISCLAIMER:

    Address or other customer error: If a package is returned to us due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 20% restocking fee.

    Violation of laws: If a package is returned to us due to violation of a country's laws, a refund will be issued for merchandise only, minus a 20% restocking fee.

    Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), IvoryCaps.com will issue a refund for merchandise only, minus a 20% restocking fee, upon receipt of the returned package. The customer will be responsible for any shipping fees incurred.

    Customs seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when we receive the returned package, a refund will be issued for merchandise only, minus a 20% restocking fee.

    For any returned package: For any order that is returned to us, if return shipping cost is greater than the cost of goods ordered, IvoryCaps.com will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

    Destroyed or unreturned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to IvoryCaps.com, we cannot issue a refund for the order.

    Any duties or taxes that may apply are your responsibility.

    Declaration of value and product description:

    To comply with international laws and help minimize the possibility of problems as your package goes through customs, we include basic information about the products you ordered and the full value of your order (minus shipping cost) on the shipping label. This practice may also help expedite the customs process to get your order to you as quickly as possible.

    Import taxes, customs duties and tariffs:

    Prices do not include customs fees, taxes, duties or tariffs.

    Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order. It is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees. These fees are determined by your local authority. IvoryCaps.com has no control over these fees and does not collect any money from them.

    If any additional fees apply to your order, you will be charged at the time of delivery. As stated in our disclaimer, if you refuse a shipment because of these fees, we will issue a refund for merchandise only minus a 20% restocking fee, upon receipt of the returned package. You will be responsible for any shipping fees (including return shipping) incurred and/or billed to IvoryCaps.com.

    Illegal and banned products:

    Please check with your customs office to see if your country permits the shipment of products you are going to order from us and if any additional licenses or permits are needed.

    If you place an order and your local customs office determines that any product(s) are illegal, your package may be seized. Please refer to the Returns Disclaimer for additional information regarding seized packages.